https://urbanedjournal.gse.upenn.edu/sites/default/files/webform/llamada-de-atencion-al-cliente-como-hablo-con-una-persona-en-vivo-en-avianca-airlines.pdf

https://urbanedjournal.gse.upenn.edu/sites/default/files/webform/llamada-de-atencion-al-cliente-como-hablo-con-una-persona-en-vivo-en-avianca-airlines.pdf