This guide explains how flight cancellations work with Jetstar Airways, what refunds you may get, and when cancellation fees apply.

Risk-Free 24-Hour Window
If you cancel a Jetstar flight within 24 hours of booking and the departure is 7 days or more away, you can usually get a full refund — even on non-refundable fares — as long as you booked directly through Jetstar.

Cancellation After 24 Hours
• After the 24-hour window ends, cancellation rules depend on the fare type you bought.
• Most basic and non-refundable tickets won’t offer a cash refund; instead you may get a travel credit or voucher to use later.
• Flexible or higher-tier fares (like Max and Business-type bundles) may allow refunds after cancellation, but fees are usually deducted.

Typical Cancellation Fees
After the risk-free period, passengers may be charged a fee based on their route and fare:
• Domestic flights (Australia/New Zealand) – cancellation fee around AUD 50
• International Jetstar Asia flights – around SGD 50
• Long-haul flights – around AUD 50 or equivalent
(Fees depend on your fare and policies at the time of cancellation.)

Refund or Credit
• Refunds or travel credits are calculated after cancellation, and if you qualify you may receive travel credits that can be used for future bookings.
• Refund processing times vary depending on payment method and timing.

Cancellation Process
You can usually cancel your booking through: