Virgin Australia Unaccompanied Minor Guide – Booking, Rules & What to Expect

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If a child needs to fly alone with Virgin Australia, there’s a special Unaccompanied Minor service to support them from check‑in to arrival. This service makes sure young flyers are looked after by trained staff throughout their journey.

How to Book
You cannot book an unaccompanied minor online. To make a reservation for a child traveling alone, you must call the airline’s Guest Contact Centre and provide the child’s details, travel information, and guardian contact information.

Eligibility & Age Rules

  • Children 5–11 years must be booked as unaccompanied minors if traveling alone.

  • Ages 12–15 can travel alone, and you may request the unaccompanied minor service if you want extra support.

  • Flying alone without the service is usually not allowed for children under 5.

  • This service is typically available on direct domestic or short‑haul flights only.

Required Information & Documentation
When booking, you’ll need:

  • The child’s full name, date of birth, and gender

  • Details of the adult dropping off the child (name, phone, ID)

  • Details of the adult picking up the child at the destination (name, phone, ID)

  • Any special needs such as allergies or medical conditions

Forms & Airport Requirements
After booking by phone, parents must complete the unaccompanied minor form and present it at check‑in. The guardian dropping off the child must stay until the flight departs, and the pickup adult must show valid photo ID before the child is released.

Fees & Timing
A service fee applies per child and per flight segment; the exact amount varies by route. Arrive at the airport early (typically 60–120 minutes before departure) to allow time for paperwork and check‑in.

On the Flight & Arrival
Trained staff supervise unaccompanied minors through boarding, in‑flight care, and on arrival. The child is escorted to the designated guardian, who must present ID matching the booking details.

This summary helps parents understand how to arrange and manage an unaccompanied minor flight with Virgin Australia so children travel safely and confidently.